Customer Engineer - Machine Learning

London, England, United Kingdom · Product


Who we are:

Faculty is a world leader in data science, machine learning and AI, and our mission is to bring the power of artificial intelligence to everyone. To achieve this vision we have a number of complementary products and services. Our primary product is our data science platform, which empowers technical data scientists to build and deploy machine learning models at scale.

We also have a team of highly-skilled data scientists who work with our clients to build custom machine learning solutions, and we run Europe's most prestigious data science fellowship for academics looking to transition into a career in data science, which get's applications from 10% of the UK STEM PhDs. Our customer engineers work with clients to deploy these outcomes into production to support their decision making.

We are a high integrity organisation of people who believe in searching for truth to create the deepest understanding of the world. From the moment we start something, we make a point of taking the opposing view and playing devil’s advocate. We want Faculty to be the best place for you to fulfil your potential. Whilst we are looking for someone with some relevant experience, it need not be in a similar organisation. If you have strong technical and communication skills, are excited by our mission, and believe you will thrive in a dynamic rapidly growing start up, we would like to hear from you.

The role:

Customer engineering is a cross-cutting function that touches on every part of our business. It is a client facing function focused on helping our current and future customers get the most out of the products and services we offer. This is important to Facultyas it enables us to achieve our mission of delivering the value of AI to everyone.

As a machine learning engineer you will work on real outcomes that get deployed into production. We have an amazing set of clients and projects ranging from counter terrorism, government agencies, retail, marketing, healthcare to financial services. You will build strong relationships with our customers through technical leadership, demonstrating the value of our products and helping to solve engineering challenges.

Deployment of the machine learning models we build is at the heart of what we do. An objective of the function is to to get to a point where > 90% of models we build within the ML team are deployed into a production environment.

Technical contribution

Pitching / Client management

Client Delivery


You should be an experienced machine learning technical expert with a passion for technology and solving the toughest problems. You should be comfortable jumping in at the deep end and learning new skills on a leading edge platform.

We value skills over certificates; speak to us if you think you would be great for the role, but do not have the conventional qualifications.


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